
Booking through hotels directly (vs travel agencies) allows them to rent out rooms for 10 to 20 percent lower. Hotels are managing this thorough free customer loyalty programmes. This situation is empowered by the market situation where there is high occupancy rate (currently it is so in US, where more than 2/3 of the hotel rooms are occupied).
Key Points:
“When hotels are having trouble filling rooms, they will grudgingly pay Expedia and other online travel agencies commissions of 15 to 30 percent to help reduce the vacancies.”
Original Source: With Occupancy High, Hotels Seek to Avoid Online Booking Services – New York Times